Hello,

Thank you for your order. We are sorry that you are experiencing issues with the language of your pattern.

On Wissew, some patterns are sent exclusively in English. The language of a pattern is indicated on the product page under the "Details" and "Description" sections.

However, you can translate the patterns and tutorials using a free tool like this one with the "translate a PDF file" feature. Our customers recommend it.

Additionally, there is a language filter on the site, which you can use to view only our list of patterns available in English.

We hope we have been able to help you. If not, please send us an email at contact@wissew.com. Our customer service is available from 8 AM to 6 PM on all business days. Thank you for reading and see you soon.

Hello,

We thank you for your order. We are sorry that you are experiencing difficulties in finding the PDF pattern you previously ordered.

Please note that automatically after an order, we send you an email containing the download links for the PDF patterns. The email has the subject: "[Wissew] Download the ordered products". Depending on the security settings of your email inbox, this email may end up in your spam folder. Have you thought about checking your spam folder?

For your future orders, please note that you can also download the ordered pattern(s) directly from the order confirmation page.

Lastly, know that you can retrieve your ordered PDF patterns at any time from your customer account. There are two ways to do this, depending on your type of order.

1 - If you have a Wissew customer account, log in to your account by clicking on this link. Enter your email address and password. If you do not remember your password, you can reset it.

In the menu, go to the "My Orders" section, all your orders appear in a table. After identifying the previously placed order, click on "Details" in the rightmost column.

You will then arrive on the page summarizing your purchase made on Wissew. Scroll down to the list of ordered products and click on the name of the pattern to download. Your pattern will then automatically download to the "Downloads" section of your computer.

2 - If you ordered as a guest, go to this link and enter your order number and your order email. Your order number should have been sent to you by email, remember to check your spam folder.

You will then arrive on the page summarizing your purchase made on Wissew. Scroll down to the list of ordered products and click on the name of the pattern to download. Your pattern will then automatically download to the "Downloads" section of your computer.

We hope that one of these two techniques has worked for you. If not, send us an email at contact@wissew.com. We will resend the ordered pattern(s) to you. Our customer service is available from 8am to 6pm on weekdays.

Thank you for reading and see you soon.

Hello,

We thank you for your order. We are sorry that you are experiencing difficulties in finding the PDF pattern you previously ordered.

Please note that automatically after an order, we send you an email containing the download links for the PDF patterns. The email has the subject: "[Wissew] Download the ordered products". Depending on the security settings of your email inbox, this email may end up in your spam folder. Have you thought about checking your spam folder?

For your future orders, please note that you can also download the ordered pattern(s) directly from the order confirmation page.

Lastly, know that you can retrieve your ordered PDF patterns at any time from your customer account. There are two ways to do this, depending on your type of order.

1 - If you have a Wissew customer account, log in to your account by clicking on this link. Enter your email address and password. If you do not remember your password, you can reset it.

In the menu, go to the "My Orders" section, all your orders appear in a table. After identifying the previously placed order, click on "Details" in the rightmost column.

You will then arrive on the page summarizing your purchase made on Wissew. Scroll down to the list of ordered products and click on the name of the pattern to download. Your pattern will then automatically download to the "Downloads" section of your computer.

2 - If you ordered as a guest, go to this link and enter your order number and your order email. Your order number should have been sent to you by email, remember to check your spam folder.

You will then arrive on the page summarizing your purchase made on Wissew. Scroll down to the list of ordered products and click on the name of the pattern to download. Your pattern will then automatically download to the "Downloads" section of your computer.

We hope that one of these two techniques has worked for you. If not, send us an email at contact@wissew.com. We will resend the ordered pattern(s) to you. Our customer service is available from 8am to 6pm on weekdays.

Thank you for reading and see you soon.

To determine the necessary supplies, visit the product page of the model, click on "Material and yardage," where you'll find the required information. If this information isn't listed on the product page, it will be included in the guide sent with the PDF pattern.

Hello to you,

Are you wondering how to print the pattern you just acquired?
As with all conventional prints, you need an A4 printer if your pattern is in A4 format.

However, you need to pay attention to two things to be sure of the right scale:

1- your printer must be properly configured with a 100% scale, so that it does not add any margin to you. In addition, remember to respect the orientation: landscape or portrait.

2- print the test square of your PDF only (small square of an area of ​​the PDF pattern allowing to realize the scale) measure it and check if the scale is the correct one. Once verified, you can print the entire pattern.

If the pattern is in A0 format, which is the actual size, we recommend that you go and use a self-service printer in town instead.